Microsoft Dynamics CRM brings Customer Relationship Management to your desktop with a familiar environment, enabling seamless contact with your customers, and easy collaboration for your staff.
It provides fast, flexible and familiar business software that gives your business the applications and tools you need to improve marketing, sales and customer service efficiency and effectiveness. CRM gives users the ability to create a holistic view of each customer, from initial contact through post sales and service.
CRM delivers CRM functionality and data as an extension of Microsoft Office Outlook so your users can work in an environment they already use and understand. It provides access to design tools so that custom solutions can be developed that streamline everyday processes, as well as wizard-based tools that can aid the creation of reports giving your users fast, relevant access to data that can enable them to make better-informed decisions.
Black Marble can aid you customise and extend your CRM solution – it is built on the .NET platform, meaning you can call upon our deep pool of developer knowledge and experience to make your customisations fast and cost-effective.