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Black Marble CEO Statement on COVID19 and how we work.

20 Mar 2020

We have been following government announcements closely, and in these difficult times we at Black Marble want to assure you that we are making every effort to put the safety of our staff and customers first and foremost, whilst doing our best to ‘carry on as normal’.

We want to reassure you that we are working diligently to provide a seamless support operation especially as many of our customers are first responders serving our communities.

We have ensured that business operations at Black Marble remain up and running by enacting our existing business continuity plans – we have arranged that all staff are able to work remotely, as their safety and well-being is our top priority.

Whilst we still can, we will have a skeleton team in the office with everyone else working from home and fully contactable. This amazing team are coordinating supplies and support for all of our staff to ensure cross company well-being.

For all our customers – nothing will change in the level of support you receive, and how responsive we are. Our Support team has always been set up to work remotely, and you can still raise support tickets in the usual way, as well as contact us via email, Teams and phone.

We will still be responding to calls, running online meetings and working remotely for our customers. We will not be travelling to visit our customers, but we are looking at ways we can continue to deliver a high level of engagement, without the need for site visits or in-person meetings. Please reach out to any of our Business Development Team, they are set up to help you succeed.

Thank you for your patience and support – we want to continue to provide the very best service we can, so please do contact us if you have any questions or concerns – we are here. Get in touch.

Robert Hogg, CEO

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